1. Introduction
This Privacy Policy explains how HeZe RongYun Network Technology Co., Ltd. collects, uses, stores and protects personal information when you visit or use this website. The website is operated under the CloudFusion name, which is the systems design and integration practice described throughout the site. CloudFusion is a trading and brand name used by the Company for its computer systems design work, and it is not a separate legal entity. In this policy, the terms we, us and our refer to HeZe RongYun Network Technology Co., Ltd., and the terms you and your refer to any visitor, client contact or prospective client who interacts with the website.
The Company is registered and located at No 57, Zhaozhuang Village, Gaozhuang Town, Mudan District, HeZe City - 274000, China (CN). We take the privacy of every visitor seriously and we have written this policy in plain language so that it can be understood without legal training. We encourage you to read it in full before you use the website or send us any personal information. If you do not agree with the practices described here, please do not use the website.
This policy applies to the website located at cloudfusion.lol and to any communication you send to our design desk through the website, by email or by telephone. It does not apply to third party websites that we may link to, and it does not replace any separate agreement that you and the Company may sign for a specific engagement. Where a signed agreement sets out different privacy terms, the signed agreement will govern that engagement.
2. Who We Are
HeZe RongYun Network Technology Co., Ltd. is a company working in the field of computer systems design and related professional, scientific and technical services. Our registered address is No 57, Zhaozhuang Village, Gaozhuang Town, Mudan District, HeZe City - 274000, China (CN). We act as the controller of the personal information described in this policy. The person responsible for privacy matters at the Company can be reached by email at fusion@cloudfusion.lol or by telephone at +13188678542.
Because we are a small and focused design desk, the people who answer your message are often the same people who handle privacy requests. We aim to respond to every privacy question personally and without passing you between departments. If you are ever unsure who you are dealing with, you may ask for the name of the member of staff who is handling your matter.
3. Information We Collect
We collect only the information that we need to answer your enquiry, operate the website and carry out our professional work. The information we collect falls into the categories described below.
Information you give us directly
When you use the contact form, send us an email or call us, you may provide your name, your email address, your telephone number, the name of your organisation, your subject line and the content of your message. If you become a client, you may also provide billing details, project information and the names of colleagues who will take part in an engagement. You choose what to send, and you may always send less than we ask for, although we may then be unable to answer your enquiry fully.
Information collected automatically
When you visit the website, our hosting provider may record technical information such as the type of browser you use, the operating system of your device, the pages you request, the time of your visit and the address from which you connect. This information is used to keep the website secure and working and to understand in general terms how visitors use it. We do not use this information to identify you personally unless we need to investigate a security incident or are required to do so by law.
Information from third parties
We do not buy personal information from data brokers. In limited cases we may receive your contact details from a colleague at your organisation who has introduced you to our desk, or from a business partner who has asked us to follow up on a shared project. When this happens, we use the details only for the purpose for which they were shared, and we will tell you where they came from if you ask.
4. How We Use Your Information
We use the information we collect for a small number of clear purposes. We use it to answer your enquiry, to arrange and manage meetings or stack windows, to prepare proposals and letters, to carry out work that you have asked us to perform, to send you updates about a project, to keep our records accurate and to meet our legal and accounting obligations.
We also use technical information to keep the website secure, to detect abuse and to improve the clarity of our pages. We do not use your personal information for automated decision making, and we do not use it to build detailed profiles of your behaviour across other websites. We do not sell personal information to anyone, and we do not rent or trade contact lists.
Where the law requires a legal basis for our processing, we rely on one of the following. We rely on your consent when you choose to send us a message. We rely on the performance of a contract when we carry out work you have asked us to perform. We rely on our legitimate interests when we keep the website secure and when we improve our services in ways that do not override your rights. We rely on legal obligation when we keep records that the law requires us to keep.
5. Lawful Bases for Processing
This section explains in more detail the lawful bases that we rely on when we process personal information, so that you can understand why a particular piece of information is being used and what you can do about it.
Consent
When you send a message through the contact form or write to our desk by email, you consent to our using the details in that message to reply to you. You may withdraw consent at any time by telling us that you no longer wish to be contacted. Withdrawing consent does not affect any processing that took place before you withdrew it.
Contract
When you engage the Company for a project, we process the information that is necessary to prepare, perform and close that engagement. This includes the details needed to communicate with you, to deliver the work and to invoice for it. If you do not provide this information, we may not be able to carry out the engagement.
Legitimate interests
We have a legitimate interest in keeping the website secure, preventing misuse, maintaining business records and improving the quality of our services. We always weigh these interests against your rights, and we will stop a particular use if your rights outweigh our interest.
Legal obligation
We may process and retain information where we are required to do so by tax, accounting, corporate or other applicable law. In such cases we will keep only what the law requires and for no longer than the law allows.
6. Cookies and Similar Technologies
The website may use a small number of cookies and similar technologies to keep the pages working correctly and to remember basic preferences. A cookie is a small text file that a website places on your device. Cookies do not give us access to your device beyond the information they contain, and they cannot run programs or deliver viruses.
We use strictly necessary cookies to help the website load and behave correctly, and we may use simple performance cookies to understand how many visitors reach each page. We do not use advertising cookies and we do not allow third parties to use the website to track you for advertising purposes. You can control cookies through the settings of your browser, and you can delete cookies that have already been set. If you disable cookies, some parts of the website may not work as expected, but you will still be able to read the content.
7. Sharing Your Information
We share personal information only when there is a clear reason and only with parties who are bound to protect it. We share information with our hosting and email providers so that the website can run and so that messages can reach our desk. We share information with professional advisers, such as accountants and lawyers, when we need their help to run the Company properly. We may share information with a client or partner only when you have asked us to do so as part of a project.
We may disclose information if we are required to do so by law, by a court order or by a regulator, or if we believe in good faith that disclosure is necessary to protect the rights, property or safety of the Company, our clients or the public. If the Company is ever involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction, and we will tell you if this happens and if the terms of this policy change as a result.
We do not sell personal information. We do not share contact details with marketing companies. We do not allow any third party to use your information for its own independent purposes without your consent.
8. International Transfers
The Company is based in China, and the information you send to us may be stored and processed in China or in other countries where our service providers operate. Privacy laws differ from country to country, and the level of protection in the country where information is stored may not be the same as in the country where you live.
When we transfer personal information across borders, we take reasonable steps to ensure that it remains protected. We choose service providers that offer appropriate safeguards, we limit the information transferred to what is needed, and we put contractual protections in place where they are required. If you would like to know more about the safeguards that apply to a particular transfer, you may contact our desk and we will explain them to you.
9. How Long We Keep Information
We keep personal information only for as long as we need it for the purpose for which it was collected, or for as long as the law requires. Enquiries that do not lead to an engagement are usually removed within twenty four months of the last contact. Records relating to an active or completed engagement are kept for the period needed to provide support and to meet accounting and legal requirements, which is usually several years after the engagement ends.
When information is no longer needed, we delete it or make it anonymous so that it can no longer be linked to you. If we are unable to delete information immediately because it is stored in a backup, we will isolate it and keep it secure until the backup is overwritten in the normal course of our systems.
10. How We Protect Information
We take the security of personal information seriously and we apply the same care to it that we apply to the systems we design for clients. We keep access to personal information limited to the members of staff who need it to carry out their work. We use strong passwords, we keep our software up to date and we store records in reputable systems that offer encryption in transit and at rest.
We train our small team to recognise phishing messages and to report unusual activity quickly. We keep written notes of the layers where personal information is held so that we can find and protect it when needed. No system is perfectly secure, and we cannot promise that a breach will never happen, but we work hard to reduce the risk and we will act quickly if we become aware of a problem.
If a breach of security ever affects your personal information, we will notify you and any relevant authority as required by law, and we will explain what happened and what we are doing about it. You can help protect yourself by using a strong and unique password for your own accounts and by treating unexpected messages with care.
11. Your Rights
Depending on where you live, you may have a number of rights over the personal information that we hold about you. We respect these rights and we will help you exercise them.
- You may ask us for a copy of the personal information that we hold about you.
- You may ask us to correct information that is inaccurate or out of date.
- You may ask us to delete information that we no longer have a lawful reason to keep.
- You may ask us to restrict how we use your information while a concern is being resolved.
- You may object to processing that we base on our legitimate interests.
- You may ask us to provide your information in a portable format where this is technically possible.
- You may withdraw consent at any time where our processing is based on consent.
- You may complain to a data protection authority in your country.
To exercise any of these rights, write to fusion@cloudfusion.lol with enough detail for us to identify you and understand your request. We will respond within the period required by applicable law, and we will tell you if we need more time. We do not charge a fee for handling a request unless the request is clearly unfounded or excessive, in which case we will explain any charge before we proceed.
12. Marketing and Communications
We do not send marketing messages to people who have only visited the website. We send project updates and service information to clients and to people who have asked to hear from us. Every message of this kind includes a simple way to stop receiving further messages, and you may also write to fusion@cloudfusion.lol to ask us to stop at any time.
If you ask us to stop sending marketing messages, we will keep a small record of your request so that we do not contact you again by mistake. We may still contact you about an active engagement, a legal obligation or a matter that you have raised with us, because those messages are part of the service you have asked for.
13. Privacy for Children
The website is intended for professional audiences and is not directed at children. We do not knowingly collect personal information from anyone under the age of sixteen. If you believe that a child has sent personal information to us, please write to fusion@cloudfusion.lol and we will take reasonable steps to remove the information promptly.
Where a client project involves information about children, such as records held by an educational or care organisation, we handle that information under the terms of the client engagement and under stricter controls than those that apply to our general website. In such cases the client remains responsible for obtaining any consents that the law requires, and we assist the client in meeting those obligations.
14. Third Party Links and Services
The website may contain links to other websites that we do not control. We provide these links for convenience only, and we are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of any website you visit before you provide personal information to it.
Some parts of our work rely on services provided by third parties, such as hosting providers, email providers and project tools. These providers process information on our behalf under their own terms and under the contractual protections that we put in place. We choose providers with care, but we cannot control every aspect of their operations, and we will tell you promptly if a provider issue affects your information.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in the services we offer or in the law. When we make a change, we will revise the date at the top of this page. If a change is significant, we will take reasonable steps to bring it to the attention of clients and to anyone who has asked us to keep them informed.
We encourage you to review this page occasionally so that you always know how we handle personal information. Your continued use of the website after an update means that you accept the updated policy. If you do not agree with an update, you may stop using the website and ask us to delete any information you have sent us, subject to the records that we are required to keep by law.
16. Your Choices and Controls
You are in control of the information you share with us. You can choose to send only the details you are comfortable with, you can write to us anonymously where a reply is not needed, and you can ask us to stop contacting you at any time. You can also adjust your browser to block cookies and to send a request that websites not track your browsing.
If you would like a plain summary of what we hold about you, you may ask for one and we will prepare it in ordinary language. We believe that privacy should not require a specialist to understand, and we are happy to answer questions in the same clear tone that we use in our project notes and client letters.
17. Complaints
If you are unhappy with how we have handled your personal information, we would like the chance to put it right. Please write to fusion@cloudfusion.lol with a short description of the concern and we will investigate it. We aim to acknowledge your complaint within five working days and to give you a substantive reply within thirty days.
If you are not satisfied with our reply, you may raise the matter with the data protection authority in your country. We will cooperate with any such authority and provide the information it needs to review the matter. We would ask that you contact us first, because most concerns can be resolved quickly through a direct conversation with our desk.
18. How to Contact Us
For any question about this Privacy Policy, or to exercise any of the rights described above, please contact the Company using the details below. We welcome questions from clients, prospective clients and visitors alike, and we will answer them as promptly as we can.
HeZe RongYun Network Technology Co., Ltd.
No 57, Zhaozhuang Village, Gaozhuang Town, Mudan District, HeZe City - 274000, China (CN)
Email: fusion@cloudfusion.lol
Phone: +13188678542
This policy was prepared for the CloudFusion website and applies to all use of the site. We thank you for taking the time to read it, and we look forward to speaking with you in a way that respects your privacy from the first message to the last.